Worst experience at an eye place! Horrible customer service, Dr treated me like a child. Stuck with glasses I hate! No warranty! The lady that helped us get the glasses was rude and didn't explain what we were paying forays rushed us out the door! I would highly recommend going somewhere else!!
I have been patient for last 10 years. I never had great experience with the back office or nursing staff. The reason I stayed is because doctors are nice, and I believe in doctor-patient relationship. If you decide to schedule the appointment make sure you are mentally ready to wait for 30+ minutes past appointment time to be admitted. I had to take 2 hrs of vacation time or come to work hour early and combine it with lunch time to complete the appointment. Finally I was fed up when they lied to me that I was waiting too long because of the emergency. When I protested the waiting time, the office manager apologized and said it wasn’t emergency and her staff misunderstood the nurse. At that point I didn’t even care anymore and wanted to get my file and be out of the door. Be wise and chose one of the other vision health providers in the area. Never going back to The Eye Care Associates, P.C.
My entire family has been patients of Eyecare Associates for several years because they take our former insurance. We always felt like the staff didnt want us there and we were hurried through. Nobody was outright rude, just not friendly. From the receptionist to the doctor and check out, everybody seams like robots that dont really care.
Had a great experience will all the staff. Didn't choose 5 stars due to not having motorcycle riding glasses.
Finally went back to the eye doctor after skipping it for a few years, Dr. Aigner and staff were great!
The Eyecare Associates P C is a US Doctor based in Waterloo, Iowa. The Eyecare Associates P C is located at 999 Home Plaza, Waterloo, IA 50701, USA.
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