The staff gave me a bottle of water as soon as I sat down. The owner and her team are so sweet, professional and great! This place is very clean and has a relaxing atmosphere. 10 points! !
I was nervous first walking into this place because of the majority of negative reviews. And because I needed my nails done due to the fact that I have a wedding coming up. I went around 9:30am and all of the ladies were wonderful they have great customer service and I am completely in love with my nails. I got shellac but got tips on three fingers because the nails had broken off. They were very good and they understood what I wanted and they were able to get it done. They were so good that the woman doing my nails even asked me if I wanted something to drink before we got started. The atmosphere is a very happy one and this is where I'll be going from now on. Like I said I'm obsessed with my nails.
Bad service I pay 100 for bad sercice no more
Very RUDE and horrible customer service. I couldn't understand the girl doing my nails (like most nail spas but this was worse. I don't think she spoke any English) and with the lack of communication, I didn't get what I asked for or wanted even after showing her a picture of what I wanted. She was very rough too. When I said "ow that hurts" she just gave me the stink eye. Ended up with a snowflake looking manicure and a mismatching pedicure for summer. The manager came over and was SO mean and SUPER rude that he almost made me cry. Ended up paying full price when they looked terrible. My nails looked so bad and had many comments on how bad they looked so I ended up having to go redo them elsewhere. Don't waste your time or money here. Pay a few extra dollars and go somewhere better!
My first time there was amazing! My daughter and I had a long day and rushed in an hour before closing for pedi's, a mani and a full set of acrylics. They didn't have enough of the colored tips I wanted so they found polishes to match what I had picked out.
They NEVER once made us feel rushed and when I offered to skip the polish (I have an indie brand I love to use at home) or pay early so they could start closing, they insisted that we were not a bother. The owner/manager even helped so we got done sooner and told me we're more then welcome to come in at closing time and still get service. We were there pas closing and they still insisted I wait until my nails were completely dry!! Wonderful customer service and we love our nails!
Diva Nails And Spa Waterloo is a US Hair Care Studio based in Waterloo, Iowa. Diva Nails And Spa Waterloo is located at 1511 Flammang Dr, Waterloo, IA 50702, USA.
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