Overall cleanliness needed some work. The tub was a bit scummy. They were remodeling the pool and hot tub area so there were some issues there. Food was great, and it was nice and quiet.
Our refrigerator didn’t work so our leftover food went bad. It wasn’t even plugged in when one of the staff tried to assist us. She plugged it in but it never worked. No one ever came to fix it.
The mattress was uncomfortable and the pillows.... smallest pillows in the world. We slept on 2 and they would flatten as soon as we laid on them.
Breakfast is okay. It changes daily. One of the days was biscuits and gravy and it was good.
Very uncomfortable
Very thin walls and the floor is not well padded. We could hear people walking around on the top floor. The room above us woke up at 6 am each morning and it sounded like elephants walking around. Very annoying
Not a bad location for accessing Waterloo and Cedar Falls, tricky to get in the parking lot. Our room was huge with the extra pull out couch, perfect for what we needed. Hotel was decent, definitely not updated but the staff make the most of what there is. It was clean and friendly. Pool area was decent as well. Breakfast did leave a bit to be desired. We actually opted to eat breakfast out the second morning since the first morning was not good eggs and no sausage or bacon. Breakfast was really our only complaint. Thanks for a great stay!
Always clean with a large breakfast. The staff is very nice and helpful. I stay here at least three times a year and I won't stay anywhere else on Waterloo.
Our stay was great for the most part. We stayed Friday through Sunday and they were very accommodating. We have stayed here in previous years and knew it would be just as good as years before. The only issue we had was from one of the employees behind the front desk who just didn't seem to understand what hospitality means. When notified about issues, such as standing water in the elevator, she rolled her eyes at us. Later when we tried to visit the pool area we found that there were no towels. (Standing water in the elevator explained) We went to the front desk to just let them know there weren't any towels and all she did was give a smirk and nod her head. We got towels from our room and asked if housekeeping could bring us somemore so we could shower after the pool and we were told they didn't have any clean. Understandable as they were at full capacity but she did not try to make things right for us in anyway. We waited for shift change and went to ask if we could get some towels and the person behind the desk let us know she would have someone come up and grab some from an upstairs closet as soon as possible. (That's hospitality) overall it was a great visit and we will most likely go back in the near future. I would recommend it to others.
Country Inn Suites By Carlson Waterloo Ia is a US Lodging based in Waterloo, Iowa. Country Inn Suites By Carlson Waterloo Ia is located at 4025 Hammond Ave, Waterloo, IA 50702, USA.
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